Refund Policy

1. What you're buying

MyChinaGuide sells digital content and services: the one-time All Access purchase (access to every city guide) and consumable AI credit packs. All purchases are delivered instantly to your account and work on this website, the iOS app, and the Android app.

2. Purchases made on this website (PayPal)

PayPal purchases are final. Your guide access or AI credits are added to your account the moment payment clears, so we don’t refund a purchase because you changed your mind or because you’ve already read the guides you unlocked.

Billing faults are a different matter. If you were charged twice, the payment went through but nothing activated, or the product doesn’t work as described, contact us within 14 days and we’ll fix it or refund that charge.

• Email [email protected] with the email address of your MyChinaGuide account and your PayPal transaction ID.
• We respond within 2 business days.

3. Purchases made inside the apps

Purchases made in the iOS app are billed by Apple and refunds are handled through Apple (reportaproblem.apple.com). Purchases made in the Android app are billed by Google and refunds are handled through Google Play. We can’t issue those refunds directly, but email us and we’ll help you through the process.

4. After a refund

When a purchase is refunded, the associated entitlement (guide access or AI credits) is removed from your account across all platforms.

5. Contact

Questions about billing or this policy: [email protected]