Privacy Policy

1. Introduction

Welcome to MyChinaGuide ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application and website.

2. Information We Collect

We may collect the following types of information:

• Account Information: Email address, name, and password when you create an account
• Usage Data: Information about how you use our app, including features accessed and time spent
• Device Information: Device type, operating system, and unique device identifiers
• Location Data: With your permission, we may collect precise and coarse location data to provide location-based services
• Photos: Profile avatar image when you choose to upload one
• Purchase History: In-app purchase and subscription records, including transaction identifiers for payment verification
• User Content: Translations, saved phrases, and other content you create within the app
• Diagnostics: Crash logs and performance data to help us identify and fix issues and improve app stability

3. How We Use Your Information

We use the collected information to:

• Provide and improve our services
• Personalize your experience
• Process your transactions
• Send you updates and promotional communications (with your consent)
• Analyze usage patterns to enhance our app
• Ensure security and prevent fraud

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data. Your data is stored on secure servers, and we use encryption for data transmission. However, no method of transmission over the Internet is 100% secure.

5. Offline Data

Our app is designed for offline use. Data stored locally on your device for offline access remains on your device and is not transmitted to our servers unless you explicitly sync or backup your data.

6. Third-Party Services

We may use third-party services for analytics, payment processing, and other functionality. These services have their own privacy policies, and we encourage you to review them.

Our website may use Microsoft Clarity to understand how visitors interact with pages through usage analytics, heatmaps, and session playback. Clarity helps us improve navigation, content quality, and site performance.

We also use Google Analytics 4 (GA4) to collect anonymized usage data, such as page views, session activity, and device or browser type. This data does not include personally identifiable information (PII) such as your email address or name, and is used solely to understand how our product is used and to improve it.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Export your data

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]